Shipping policy

Sohni Care – Shipping Policy

At Sohni Care, we are committed to delivering your skincare products quickly, safely, and efficiently. Please review our shipping policy for complete information regarding order processing, delivery timelines, and shipping procedures.

1. Order Processing

All orders are processed within 1–2 business days after order confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Once your order is confirmed and dispatched, you will receive a shipment confirmation message with delivery details.

2. Shipping Coverage

Sohni Care currently ships across Pakistan. We work with trusted courier partners to ensure safe and timely delivery to our customers nationwide.

3. Delivery Time

Estimated delivery times are:

Major Cities: 2–4 business days
Other Areas: 3–7 business days

Delivery times may vary depending on location, weather conditions, courier delays, or public holidays.

4. Shipping Charges

Shipping charges may vary based on your location, order size, or ongoing promotional offers. Any applicable shipping fee will be displayed at checkout before payment confirmation.

Free shipping promotions may be available for selected orders or limited-time campaigns.

5. Cash on Delivery (COD)

Sohni Care offers Cash on Delivery service in most areas across Pakistan. Customers are requested to ensure availability at the provided contact number and address to avoid delivery issues.

6. Order Tracking

Once your order has been shipped, tracking information may be provided through SMS, email, or courier updates where available.

7. Failed Deliveries

If a delivery attempt fails due to incorrect address information, unavailable recipient, or unresponsive contact details, the courier may reattempt delivery or return the parcel to us.

Additional shipping charges may apply for re-delivery requests.

8. Damaged or Missing Packages

If your package arrives damaged or incomplete, please contact Sohni Care customer support within 24 hours of delivery with photos and order details for assistance.

9. Delays & Liability

While we aim to deliver all orders on time, Sohni Care is not responsible for delays caused by courier services, natural events, strikes, weather conditions, or other circumstances beyond our control.